Claims Control™ Program

Claims Handling Tailored to Meet Your Needs

Today's fidelity bond companies are under increased pressure from claimants, government regulators, and the competitive marketplace to handle fidelity claims promptly and efficiently. Meeting these high expectations is not always easy, and often becomes an issue of not having enough experienced staff and resources to dedicate to the claims handling process.

At Guardian Group, Inc., we understand these high expectations, and know that qualified personnel and resources are often in short supply. If you are temporarily overloaded with a busy cycle, or it's simply not the right time to commit additional resources to the claims handling process, we can help. Guardian's Claims Control™ programs not only provide the resources you need to handle any current backlog quickly and efficiently, you will also gain the flexibility to expand or contract capacity as needed, making the planning of future resources easy and painless.

Our Claims Control™ program gives you access to our resources, nationwide team of experts, as well as the benefit of our proprietary claims handling systems. We will design a cost-controlled solution to meet your specific fidelity claim handling objectives, whether you need to resolve a current overload by utilizing temporary claims personnel in your office, or you want to outsource fidelity claims handling.

Guardian Performs Like an Extension of Your Own Claims Department… You Retain Control!

Whether your Claims Control™ program is designed as a short or long term solution, we will tailor our personnel assignments, method of claims handling, and proprietary systems to complement your organization's policies and culture. We will operate within the parameters you already have in place, from receipt of claim through resolution. When you engage Guardian, you will feel confident that regardless of their type, amount, or geographic location, your claims will be handled by experts using your own methods and systems. Whether we are handling claims at your facilities or ours, you will retain control, just as if you were working with your own in-house claims department.

eGUARD™ - Online Access to Claims Status

Guardian personnel can handle claims using either your automated system or ours. Our proprietary in-house claims system, GUARD™ records all transactions and claims handling activities, and provides you password-protected internet access to this information 24 hours a day, 7 days a week, through eGUARD™. eGUARD™ provides complete, accurate, and consistent reporting, and keeps you informed of the status of all claims, from receipt through successful resolution.

Training and Transition Assistance

If your Claims Control™ program is designed as a temporary solution while you build or enhance your in-house claims handling capabilities, Guardian can remain a part of your team during this process. Our experts will work with you to develop an efficient and cost-effective claims handling program. This may include writing policies and procedures, recruiting claims personnel, and training them in the best methods for handling claims.

Cost Effective Pricing

Guardian's Claims Control™ program pricing is based on your specific needs, and is designed to provide flexibility and predictability. We have made significant investments in personnel, training, automated systems, and facilities to support a high volume of fidelity claims handling. This investment generates operating efficiencies and economies of scale that are passed on to our clients in the form of lower costs. Our investment can reduce your investment, as well as control the ongoing cost of claims handling.

We Invite Your Inquiry

Are you wondering if a Claims Control™ program should be part of your claims handling strategy? Find out by allowing us to review your situation, answer your questions, and develop a proposal for a Claims Control™ program to meet your needs, both now and into the future.