The developer of a warehouse complex hired a contractor to clear a site and construct four warehouse buildings. After one building was completed, the relationship became adversarial. Numerous work items remained and the developer stopped making payments to the contractor. Guardian Group, Inc. was retained to act as a project neutral and objectively assess the stumbling blocks to the completion of the project. After thoroughly analyzing all the issues, we let both sides know where they stood. Through active listening and skilled diplomacy honed over the years, Guardian Group, Inc. facilitated an agreement that was acceptable to both parties. The result was a timely completion of the project, full payment to the contractor and an end to all project claims.